Our Policy

Cancellations

All cancellations or changes of appointments must be made online 24 hours prior to scheduled appointment.

If you need to cancel less than 24 hours before your appointment, please contact your provider via TEXT OR CALL ONLY! Cancellations made after the 24 hour mark will be charged 50% of the appointment service. Failure to pay late cancellation fee will result in getting blocked from booking future appointments.

Cancelaciones o cambios de citas deben hacerse en línea 24 horas antes de la cita programada. Si necesita cancelar menos de 24 horas antes de su cita, comuníquese con su proveedor via TEXTO DE MENSAJE O LLAMADA. Las cancelaciones hechas después de la marca de 24 horas se cobrarán el 50% del servicio. Si no paga la tarifa de cancelación , se bloqueará la reserva de futuras citas.

Late policy

Clients that are more than 10 minutes late to their scheduled appointment will be charged the full amount of service, and will need to reschedule.

A los clientes que lleguen más de 10 minutos tarde a su cita programada se les cobrará la cantidad total del servicio y deberán reprogramarla.

No Shows

& last minute cancellations

In the case that you do not show to your scheduled appointment, without any cancellation or notification, Or Cancel last minute AshEli Threading and AshEli Threading & Spa reserve the right to charge your card up to 100% of your appointment service. Fee must be paid in order to book future appointments.

En el caso de que no se presente a su cita programada, sin ninguna cancelación o notificación, o cancelar el último minuto, AshEli Threading y AshEli Threading & Spa se reservan el derecho de cargar su tarjeta hasta el 100% del servicio de su cita. Se debe pagar la tarifa para reservar citas futuras.